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Website Terms & Privacy
Terms of Use
1. OVERVIEW
1.1 LIV AUSTRALIA TRAVEL ABN 51 131 724 220 (referred to as “we” and “our” and “us”) understands and respects your desire to maintain your privacy. It is our priority to maintain your privacy in all of your dealings with us.
1.2 By visiting our website and/or completing online forms, you engage in our “Services” and agree to be bound by the following terms and conditions (“Terms of Use”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Use apply to all users of the website, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
1.3 Please read these Terms of Use carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms of Use. If you do not agree to all these Terms of Use, then you may not access the website or use any Services. If these Terms of Use are considered an offer, acceptance is expressly limited to these Terms of Use.
1.4 Any new features or tools which are added to the current website will also be subject to the Terms of Use. You can review the most current version of the Terms of Use at any time on this page. We reserve the right to update, change or replace any part of these Terms of Use by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
2. GENERAL CONDITIONS
2.1 We reserve the right to refuse Services to anyone for any reason at any time.
2.2 You understand that your content (not including credit card information), may be transferred unencrypted and involve:
(a) transmissions over various networks; and
(b) changes to conform and adapt to technical requirements of connecting networks or devices.
2.3 Credit card information is always encrypted during transfer over networks.
2.4 You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Services, use of the Services, or access to the Services or any contact on the website through which the Services are provided, without express written permission by us.
2.5 The headings used in these Terms of Use are included for convenience only and will not limit or otherwise affect these Terms.
3. ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
3.1 We are not responsible if information made available on this website is not accurate, complete or current. The material on this website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this website is at your own risk.
3.2 This website may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this website at any time, but we have no obligation to update any information on our website. You agree that it is your responsibility to monitor changes to our website.
4. OPTIONAL TOOLS
4.1 We may provide you with access to third-party tools (such as online ordering facilities) over which we neither monitor nor have any control nor input.
4.2 You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We will have no liability whatsoever arising from or relating to your use of optional third-party tools.
4.3 Any use by you of optional tools offered through the website is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
4.4 We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services will also be subject to these Terms of Use.
5. ONLINE PURCHASES
5.1 We may from time to time revise the information in relation with the online ordering application and/or process and reserve the right to make such changes without any obligation to notify any past, current or prospective customers. In no event will we be liable for any indirect, special, incidental or consequential damages arising out of any use of the information contained herein and/or in relation with the online ordering process.
5.2 By ordering products online, you acknowledge and agree that the use of the online ordering application and/or processes is at your own risk. To the maximum extent permitted according to the applicable law, in no circumstances, will we be liable for any direct, indirect, incidental, special, consequential, or punitive damages, losses, costs or expenses nor for any loss of profit that results from the use of, or inability to use this online ordering and/or any application and/or material on any site linked to this online ordering application (including but not limited to any viruses or any other errors or defects or failures in computer transmissions or network communications) even if we have been advised of the possibility of such damage. In addition, no liability can be accepted by us in respect of any changes made to the content of the online ordering application and/or process by unauthorised third parties. All express or implied warranties or representations are excluded to the maximum extent permitted according to the applicable law.
5.3 If you decide to order online using the online ordering application, you may be asked to provide full contact details and/or to create an account and you may need to accept cookies. You must keep your data confidential and must not disclose it to anyone. We reserve the right to suspend the use of the online ordering application and/or process if you breach these Terms of Use.
5.4 You acknowledge and agree that all orders are treated as an express intention to purchase the nominated products for the agreed online prices and we treat this as a binding offer from you to purchase such products. Any variations must be in writing, otherwise they will not be binding on either party.
5.5 We reserve the right to refuse any service, terminate your access to the online ordering application and/or process, remove or edit any content or accept your order/s in our sole discretion and without prior notice to you. Our online ordering application must only be used by persons over the age of 18 years, or the minimum legal age as permitted by the law or otherwise under the supervision of an adult or guardian.
5.6 The acceptance of any order for any of the products will be at our entire discretion. Our acceptance of an order may occur when you receive an on-screen message and/or email notification and/or an SMS, confirming your order.
5.7 Any products provided through the online ordering application are done so on an “as is” and “if available” basis and we expressly exclude any warranties, conditions, representations or other terms with respect to the online ordering or the content or products displayed on it, whether express or implied, unless expressly stated to the contrary.
5.8 Note that if you order online, the price charged may be different to the price for the products had they been ordered in-person, by email or by telephone.
5.9 The pictures of the products are for presentation only. The ordered products may have differences (for example, colour and form) towards the photos existing on the site. We are not liable in any way if the description of products is not complete.
5.10 You can pay by any of the methods listed in our checkout screen. Please ensure that if your order is placed using a credit or debit card, that the card is valid on the date of your order placement. We may provide no refunds to the orders paid online. Contact us directly to settle any payment dispute or refund claim.
5.11 Once the online order is placed it cannot be modified or cancelled either through the website or offline by calling us. Anyhow, if you wish to cancel or complain about your order, please call us and we can see how we can help you.
5.12 We will aim to provide you with your ordered products as close as possible after your order is placed but we cannot guarantee the delivery time in all the cases. For orders placed on a non-business day, delivery may in some cases be on the next business day.
6. TRAVEL SERVICES
6.1 If you intend to engage us to provide you with travel services, then such travel services will be governed by a separate set of terms and conditions which we will provide to you prior to purchase of those services.
7. THIRD-PARTY LINKS
7.1 Certain content, products and services available via our Services may include materials from third-parties. Third-party links on this website may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
7.2 We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
8. USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
8.1 If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and will be under no obligation:
(a) to maintain any comments in confidence;
(b) to pay compensation for any comments; or
(c) to respond to any comments.
8.2 We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Use.
8.3 You agree that your comments will not violate any right of any third-party, including copyright, trade mark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website.
8.4 You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
9. PERSONAL INFORMATION
9.1 Your submission of personal information through this website is governed by our Privacy Policy (below).
10. ERRORS, INACCURACIES AND OMISSIONS
10.1 Occasionally there may be information on our website or in the Services that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, delivery times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Services or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
10.2 We undertake no obligation to update, amend or clarify information in the Services or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Services or on any related website should be taken to indicate that all information in the Services or on any related website has been modified or updated.
11. PROHIBITED USES
11.1 In addition to other prohibitions as set out in these Terms of Use, you are prohibited from using the website or its content:
(a) or any unlawful purpose;
(b) to solicit others to perform or participate in any unlawful acts;
(c) to violate any international, federal, provincial or State regulations, rules, laws, or local ordinances;
(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services or of any related website, other websites, or the internet;
(h) to collect or track the personal information of others;
(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;
(j) for any obscene or immoral purpose; or
(k) to interfere with or circumvent the security features of the Services or any related website, other websites, or the internet.
11.2 We reserve the right to terminate your use of the Services or any related website for violating any of the prohibited uses.
12. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
12.1 We do not guarantee, represent or warrant that your use of our Services will be uninterrupted, timely, secure or error-free.
12.2 We do not warrant that the results that may be obtained from the use of the Services will be accurate or reliable.
12.3 You agree that from time to time we may remove the Services for indefinite periods of time or cancel the Services at any time, without notice to you.
12.4 You expressly agree that your use of, or inability to use, the Services is at your sole risk. The Services and all products and services delivered to you through the Services are (except as expressly stated by us or if cannot be excluded by law) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
12.5 Subject to clause 12.6, in no case will we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the Services, or for any other claim related in any way to your use of the Services or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Services or any content (or product) posted, transmitted, or otherwise made available via the Services, even if advised of their possibility. Because some States or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such States or jurisdictions, our liability will be limited to the maximum extent permitted by law.
12.6 If we are liable for breach of any term implied by law, we limit that liability where we are entitled to do so to:
(a) supplying the services again or payment of the cost of having the services supplied again; and
(b) replacement or repair of the goods or payment of the cost of replacing or repairing the goods.
13. INTELLECTUAL PROPERTY, SOFTWARE AND CONTENT
13.1 The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remain our property or the property of our licensors and are protected by copyright laws and treaties all around the world. All such rights are reserved by us and our licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
14. INDEMNIFICATION
14.1 To the full extent permitted by law, you agree to indemnify us, defend and hold us harmless, and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable solicitor’s fees, made by any third-party due to or arising out of your breach of these Terms of Use or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
15. SEVERABILITY
15.1 If any provision (or part of a provision) of these Terms of Use is determined to be unlawful, void or unenforceable, it will nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion will be deemed to be severed from these Terms of Use. Such determination will not affect the validity and enforceability of any other remaining provisions.
16. TERMINATION
16.1 These Terms of Use are effective unless and until terminated by either you or us. You may terminate these Terms of Use at any time by notifying us that you no longer wish to use our Services, or when you cease using our website.
16.2 If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Use, we also may terminate the agreement formed by these Terms and Conditions at any time without notice and you will remain liable for all amounts due up to and including the date of termination, and/or accordingly we may deny you access to our Services (or any part thereof).
16.3 The obligations and liabilities of the parties incurred prior to the termination date will survive the termination of the agreement formed by these Terms of Use for all purposes.
17. ENTIRE AGREEMENT
17.1 The failure of us to exercise or enforce any right or provision of these Terms of Use will not constitute a waiver of such right or provision.
17.2 These Terms of Use and any policies or operating rules posted by us on this website or in respect to the Services constitute the entire agreement and understanding between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Use).
17.3 Any ambiguities in the interpretation of these Terms of Use will not be construed against the drafting party.
18. GOVERNING LAW
18.1 This website is operated by LIV AUSTRALIA TRAVEL ABN 51 131 724 220 (referred to as “we” and “our” and “us”). We offer this website, including all information, tools and services available from this website to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
19. CHANGES TO TERMS OF USE
19.1 You can review the most current version of the Terms of Use at any time at this page.
19.2 We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Use by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Services following the posting of any changes to these Terms of Use constitutes acceptance of those changes.
20. CONTACT INFORMATION
20.1 If you have any questions about our Terms of Use, please contact us.
Privacy Policy
1. OVERVIEW
1.1 LIV AUSTRALIA TRAVEL ABN 51 131 724 220 (referred to as “we” and “our” and “us”) understands and respects your desire to maintain your privacy. It is our priority to maintain your privacy in all of your dealings with us.
1.2 We may in the course of providing our services to you be required to collect your personal information.
1.3 This Privacy Policy is intended to explain how we and our related entities will collect your personal information and protect your privacy.
1.4 We will always act in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) when dealing with your personal information.
2. INFORMATION COVERED IN THIS POLICY
2.1 This Privacy Policy covers your personal information. Personal information is information or an opinion, whether true or not, and whether recorded in a material form or not, about an identified individual, or an individual who is reasonably identifiable. All personal information received in connection with our business is subject to strict rules of confidentiality.
2.2 Common examples include your name, signature, address, telephone number, email, date of birth, bank account details, billing and credit card details, photos of you and commentary or opinion about you.
2.1 This Privacy Policy covers your personal information. Personal information is information or an opinion, whether true or not, and whether recorded in a material form or not, about an identified individual, or an individual who is reasonably identifiable. All personal information received in connection with our business is subject to strict rules of confidentiality.
2.2 Common examples include your name, signature, address, telephone number, email, date of birth, bank account details, billing and credit card details, photos of you and commentary or opinion about you.
3. PERSONAL INFORMATION WHAT WE MAY COLLECT
3.1 We may collect some or all of the following types of personal information:
(a) information that you give us through your dealings with us;
(b) information that we may collect from you; and
(c) information that we may receive from you from other third-party sources.
3.2 By agreeing to this Privacy Policy, you consent to the fact that you are aware that we are collecting your personal information and disclosing it as required by us and in accordance with the Privacy Act 1988 (Cth) and any applicable Australian Privacy Principles.
3.1 We may collect some or all of the following types of personal information:
(a) information that you give us through your dealings with us;
(b) information that we may collect from you; and
(c) information that we may receive from you from other third-party sources.
3.2 By agreeing to this Privacy Policy, you consent to the fact that you are aware that we are collecting your personal information and disclosing it as required by us and in accordance with the Privacy Act 1988 (Cth) and any applicable Australian Privacy Principles.
4. HOW PERSONAL INFORMATION IS COLLECTED
4.1 “Personal information” is data that identifies, relates to, describes, can be used to contact, or could reasonably be linked directly or indirectly to you. For the purposes of this Privacy Policy, there is no meaningful distinction between the terms “personal information” and “personal data”.
4.2 You may choose not to provide some of the personal information described above. Please note, however, that some of our services require some personal information to operate, so if you choose not to provide the personal information necessary to operate and provide you with a particular service or feature of that service, you may not be able to use that service or feature.
Information you give us
4.3 We may collect your personal information directly from our contact with you. This may include by you completing forms or parts of our website, applications and/or software, or by you contacting us via email, telephone, through social media and other similar functions either directly through our website or through third-party host websites, in person, through various marketing channels or competitions either directly through our website or through third-party host websites, and surveys.
4.4 You understand that any personal information that you provide to us must be accurate and up to date. We will assume this to be the case.
Information we collect
4.5 In this Privacy Policy “Social Media” means social media networking sites of any kind or nature including but not limited to web or internet based or mobile telephonic devices or medium such as facebook, twitter, Instagram and LinkedIn which enable the creation and exchange of user generated content.
4.6 Our website, Social Media, software and/or mobile applications may automatically collect the following information about you each time you visit our website, Social Media, software and/or mobile applications:
(a) technical information including but not limited to the Internet Protocol Address used to connect your computer to the internet, the internet browser and version that you are using when accessing our website, Social Media, software and/or mobile applications, any additional plug-ins that you are using, and your computer’s operating system and platform; and
(b) information about the time and date you accessed our site and Social Media, and what you accessed on our site and Social Media. This includes links that you clicked on, what content you accessed, how long you accessed that content for, whether you downloaded any content, whether supplied by us or downloaded from a third-party host, and how you navigated to and from our website, Social Media, software and/or mobile applications to other sites or other pages hosted by us.
Sensitive information
4.7 Throughout the course of collecting your personal information, we may collect sensitive information about you. Sensitive information includes:
(a) information or an opinion about your racial or ethnic origin; or political opinions; or membership of a political association; or religious beliefs or affiliations; or philosophical beliefs; or membership of a professional or trade association; or membership of a trade union; or sexual orientation or practices; or criminal record that is also personal information; or
(b) health information about an individual; or genetic information about an individual that is not otherwise health information; or biometric information that is to be used for the purpose of automated biometric verification or biometric identification; or biometric template.
4.8 If we do collect any of your sensitive information, we will only collect it in accordance with Principle 3.3 of the Australian Privacy Principles. This means that we will only collect this information with your consent and for reasons that are reasonably necessary or otherwise related to the provision of our services.
4.9 Where you consent to our collection of your sensitive information, you also consent to us using that sensitive information for the purpose/s for which it was collected, including its disclosure to third parties.
4.1 “Personal information” is data that identifies, relates to, describes, can be used to contact, or could reasonably be linked directly or indirectly to you. For the purposes of this Privacy Policy, there is no meaningful distinction between the terms “personal information” and “personal data”.
4.2 You may choose not to provide some of the personal information described above. Please note, however, that some of our services require some personal information to operate, so if you choose not to provide the personal information necessary to operate and provide you with a particular service or feature of that service, you may not be able to use that service or feature.
Information you give us
4.3 We may collect your personal information directly from our contact with you. This may include by you completing forms or parts of our website, applications and/or software, or by you contacting us via email, telephone, through social media and other similar functions either directly through our website or through third-party host websites, in person, through various marketing channels or competitions either directly through our website or through third-party host websites, and surveys.
4.4 You understand that any personal information that you provide to us must be accurate and up to date. We will assume this to be the case.
Information we collect
4.5 In this Privacy Policy “Social Media” means social media networking sites of any kind or nature including but not limited to web or internet based or mobile telephonic devices or medium such as facebook, twitter, Instagram and LinkedIn which enable the creation and exchange of user generated content.
4.6 Our website, Social Media, software and/or mobile applications may automatically collect the following information about you each time you visit our website, Social Media, software and/or mobile applications:
(a) technical information including but not limited to the Internet Protocol Address used to connect your computer to the internet, the internet browser and version that you are using when accessing our website, Social Media, software and/or mobile applications, any additional plug-ins that you are using, and your computer’s operating system and platform; and
(b) information about the time and date you accessed our site and Social Media, and what you accessed on our site and Social Media. This includes links that you clicked on, what content you accessed, how long you accessed that content for, whether you downloaded any content, whether supplied by us or downloaded from a third-party host, and how you navigated to and from our website, Social Media, software and/or mobile applications to other sites or other pages hosted by us.
Sensitive information
4.7 Throughout the course of collecting your personal information, we may collect sensitive information about you. Sensitive information includes:
(a) information or an opinion about your racial or ethnic origin; or political opinions; or membership of a political association; or religious beliefs or affiliations; or philosophical beliefs; or membership of a professional or trade association; or membership of a trade union; or sexual orientation or practices; or criminal record that is also personal information; or
(b) health information about an individual; or genetic information about an individual that is not otherwise health information; or biometric information that is to be used for the purpose of automated biometric verification or biometric identification; or biometric template.
4.8 If we do collect any of your sensitive information, we will only collect it in accordance with Principle 3.3 of the Australian Privacy Principles. This means that we will only collect this information with your consent and for reasons that are reasonably necessary or otherwise related to the provision of our services.
4.9 Where you consent to our collection of your sensitive information, you also consent to us using that sensitive information for the purpose/s for which it was collected, including its disclosure to third parties.
5. HOW WE USE YOUR PERSONAL INFORMATION
5.1 You consent to the disclosure of your personal information to any of our related entities.
5.2 You consent to our collection of your personal information and disclosing it to third parties where necessary and for the purposes for which it was collected.
5.3 This may include:
(a) using your personal information to provide you with services that you have engaged us to provide;
(b) using your personal information to provide you with information that you have requested from us;
(c) authenticating your credit or debit card account information;
(d) using your personal information for marketing purposes to provide or offer services to you. This includes, but is not limited to, keeping you up to date with our latest news, events, special offers and promotion of our brand or other similar products that we think that you may be interested in. This includes both our direct marketing to you or another third party whom you have authorised us to disclose your personal information to;
(e) to notify you about any changes to our products, website, software and/or mobile applications, brand or services offered;
(f) to seek your opinion and feedback on any of our services, including for the purposes of product improvement and customisation, website/software improvement and personalisation and other general services;
(g) for consumer engagement and/or customer service purposes, including but not limited to identifying the effectiveness of advertising, allowing you to participate on website viral features such as sharing website content and other community features (for example, blogs);
(h) for other general services such as website/software security, maintenance, identification of fraud or errors, internal accounting and administration, and for any other purpose that we are required or permitted to do by law; and
(i) to manage our relationships with you and our other customers.
6. LEGAL OBLIGATIONS TO DISCLOSE
6.1 We may be required to disclose your personal information for the purposes for which it was collected and also subject to our legal obligations:
(a) as required by law;
(b) to any person where necessary or desirable in connection with our provision of services; and
(c) on a confidential basis to our external service providers and advisors.
6.2 To be clear, you consent to our disclosure of your personal information to any of our business partners, suppliers, sub-contractors or the like, advertisers and other advertising networks, analytics and search engine providers and other third-parties provided the disclosure of your personal information is for the purpose or ancillary to the services that we or these third-parties offer you and for the purposes the information was originally collected.
6.3 We may share your information with other third-party business partners for their own marketing purposes. These third-parties include online advertisers or ad tech companies, who may provide you with targeted advertising and marketing communications, where permitted under law. The information we share includes information collected through your use of our services and information we collect about you through the use of cookies and similar technologies.
6.4 You understand that we are authorised to disclose your personal information to third-parties if we buy or sell any business or assets, including our business, if we are under a duty to disclose your information, or if the disclosure of your personal information is necessary for us to conduct an investigation into any unlawful activity that we know or suspect has or may be engaged in.
6.5 You consent to the disclosure of your personal information to overseas recipients, and warrant that you are aware that an overseas recipient of your personal information is not required to comply with the Privacy Act 1988 (Cth) or the Australian Privacy Principles. Please notify us immediately if you have any objections to us providing your personal information to any overseas recipient.
6.6 You consent to the disclosure of all information necessary for our company to comply with any relevant reporting obligations (if any) pursuant to the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).
6.7 We will take all reasonable steps to ensure that any overseas recipient of your personal information does not willingly or knowingly breach the Australian Privacy Policy in relation to your personal information.
5.1 You consent to the disclosure of your personal information to any of our related entities.
5.2 You consent to our collection of your personal information and disclosing it to third parties where necessary and for the purposes for which it was collected.
5.3 This may include:
(a) using your personal information to provide you with services that you have engaged us to provide;
(b) using your personal information to provide you with information that you have requested from us;
(c) authenticating your credit or debit card account information;
(d) using your personal information for marketing purposes to provide or offer services to you. This includes, but is not limited to, keeping you up to date with our latest news, events, special offers and promotion of our brand or other similar products that we think that you may be interested in. This includes both our direct marketing to you or another third party whom you have authorised us to disclose your personal information to;
(e) to notify you about any changes to our products, website, software and/or mobile applications, brand or services offered;
(f) to seek your opinion and feedback on any of our services, including for the purposes of product improvement and customisation, website/software improvement and personalisation and other general services;
(g) for consumer engagement and/or customer service purposes, including but not limited to identifying the effectiveness of advertising, allowing you to participate on website viral features such as sharing website content and other community features (for example, blogs);
(h) for other general services such as website/software security, maintenance, identification of fraud or errors, internal accounting and administration, and for any other purpose that we are required or permitted to do by law; and
(i) to manage our relationships with you and our other customers.
6. LEGAL OBLIGATIONS TO DISCLOSE
6.1 We may be required to disclose your personal information for the purposes for which it was collected and also subject to our legal obligations:
(a) as required by law;
(b) to any person where necessary or desirable in connection with our provision of services; and
(c) on a confidential basis to our external service providers and advisors.
6.2 To be clear, you consent to our disclosure of your personal information to any of our business partners, suppliers, sub-contractors or the like, advertisers and other advertising networks, analytics and search engine providers and other third-parties provided the disclosure of your personal information is for the purpose or ancillary to the services that we or these third-parties offer you and for the purposes the information was originally collected.
6.3 We may share your information with other third-party business partners for their own marketing purposes. These third-parties include online advertisers or ad tech companies, who may provide you with targeted advertising and marketing communications, where permitted under law. The information we share includes information collected through your use of our services and information we collect about you through the use of cookies and similar technologies.
6.4 You understand that we are authorised to disclose your personal information to third-parties if we buy or sell any business or assets, including our business, if we are under a duty to disclose your information, or if the disclosure of your personal information is necessary for us to conduct an investigation into any unlawful activity that we know or suspect has or may be engaged in.
6.5 You consent to the disclosure of your personal information to overseas recipients, and warrant that you are aware that an overseas recipient of your personal information is not required to comply with the Privacy Act 1988 (Cth) or the Australian Privacy Principles. Please notify us immediately if you have any objections to us providing your personal information to any overseas recipient.
6.6 You consent to the disclosure of all information necessary for our company to comply with any relevant reporting obligations (if any) pursuant to the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).
6.7 We will take all reasonable steps to ensure that any overseas recipient of your personal information does not willingly or knowingly breach the Australian Privacy Policy in relation to your personal information.
7. HOW WE STORE PERSONAL INFORMATION
7.1 We maintain commercially-reasonable technical, administrative, and physical security measures designed to protect your information from loss, misuse, unauthorised access, disclosure, alteration, and destruction.
7.2 When your credit or debit card account information is being transmitted to our services or through our services, it will be protected by cryptographic protocols. To be clear, we do not ourselves store your credit or debit card account information, and we do not have direct control over or responsibility for your credit or debit card account information. We use third party payment processors that are the controllers of your credit card information. Our contracts with third parties that receive your credit or debit card account information require them to keep it secure and confidential.
7.3 However, we cannot guarantee that transmissions of your credit or debit card account information or your other information will always be secure or that unauthorised third parties will never be able to defeat the security measures taken by us or our third-party service providers. Except to the extent that liability cannot be excluded or limited due to applicable law, we assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorised third-party access, or other causes beyond our control.
7.4 We will only keep your information for as long as reasonably necessary to fulfil the purposes for which your personal information was originally collected.
7.5 We will delete your information after a reasonable time. You may be required to re-enter your personal information if it has been deleted.
7.6 You agree and acknowledge that your personal information may be stored at or transferred within Australia or a destination outside of Australia. This will allow staff operating outside of Australia (whether employed by us or by a third-party engaged by us or otherwise authorised under this Privacy Policy to access your personal information) to process your information for the purposes of providing you with our services.
7.7 We will take all reasonable steps and precautions to ensure that any transmission of your personal information via the internet is secure. However, we cannot guarantee the security of any data transmitted to our website and you agree and acknowledge that any such transmissions are at your own risk.
7.8 Once we receive your information, we take reasonable steps to protect your personal information. This may include storing any information on a secure server and employing strict procedures and security features to protect your personal information from any unauthorised recipients and to prevent unauthorised access to the same. We may also store your personal information in physical form.
7.9 All our employees with access to your information will be held to the confidentiality obligations as set out in this Privacy Policy.
7.1 We maintain commercially-reasonable technical, administrative, and physical security measures designed to protect your information from loss, misuse, unauthorised access, disclosure, alteration, and destruction.
7.2 When your credit or debit card account information is being transmitted to our services or through our services, it will be protected by cryptographic protocols. To be clear, we do not ourselves store your credit or debit card account information, and we do not have direct control over or responsibility for your credit or debit card account information. We use third party payment processors that are the controllers of your credit card information. Our contracts with third parties that receive your credit or debit card account information require them to keep it secure and confidential.
7.3 However, we cannot guarantee that transmissions of your credit or debit card account information or your other information will always be secure or that unauthorised third parties will never be able to defeat the security measures taken by us or our third-party service providers. Except to the extent that liability cannot be excluded or limited due to applicable law, we assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorised third-party access, or other causes beyond our control.
7.4 We will only keep your information for as long as reasonably necessary to fulfil the purposes for which your personal information was originally collected.
7.5 We will delete your information after a reasonable time. You may be required to re-enter your personal information if it has been deleted.
7.6 You agree and acknowledge that your personal information may be stored at or transferred within Australia or a destination outside of Australia. This will allow staff operating outside of Australia (whether employed by us or by a third-party engaged by us or otherwise authorised under this Privacy Policy to access your personal information) to process your information for the purposes of providing you with our services.
7.7 We will take all reasonable steps and precautions to ensure that any transmission of your personal information via the internet is secure. However, we cannot guarantee the security of any data transmitted to our website and you agree and acknowledge that any such transmissions are at your own risk.
7.8 Once we receive your information, we take reasonable steps to protect your personal information. This may include storing any information on a secure server and employing strict procedures and security features to protect your personal information from any unauthorised recipients and to prevent unauthorised access to the same. We may also store your personal information in physical form.
7.9 All our employees with access to your information will be held to the confidentiality obligations as set out in this Privacy Policy.
8. USE OF COOKIES AND OTHER TRACKING TECHNOLOGIES
8.1 Our website and/or mobile applications use “cookies”. Cookies are small pieces of data sent from a website and stored in your web browser. These pieces of data will allow our website and/or mobile applications to remember who you are and to obtain information from you which allows us to deliver you a better and more customised service. As a result of our website and/or mobile applications’ use of cookies, we may collect information such as your IP address, online activity and your web browser details. Information that we will not collect or store includes your passwords or other sensitive information.
8.2 If you enabled cookies when accessing our website and/or mobile applications, we will take this as consent to our use of cookies and other technologies mentioned in our Privacy Policy.
8.3 Please note that you should also refer to our website’s Terms of Use (above) for further information on this issue.
8.1 Our website and/or mobile applications use “cookies”. Cookies are small pieces of data sent from a website and stored in your web browser. These pieces of data will allow our website and/or mobile applications to remember who you are and to obtain information from you which allows us to deliver you a better and more customised service. As a result of our website and/or mobile applications’ use of cookies, we may collect information such as your IP address, online activity and your web browser details. Information that we will not collect or store includes your passwords or other sensitive information.
8.2 If you enabled cookies when accessing our website and/or mobile applications, we will take this as consent to our use of cookies and other technologies mentioned in our Privacy Policy.
8.3 Please note that you should also refer to our website’s Terms of Use (above) for further information on this issue.
9. YOUR RIGHTS
9.1 You have the right to request access to the personal information we hold about you by contacting us or our Privacy Officer by emailing us via the details on our Contact Page.
9.2 If we cannot provide you with access, we will write to you and provide you with the reasons why we are unable to provide you with access.
9.3 If any personal information that we hold about you is inaccurate, incomplete or not up to date, you may write to us or our Privacy Officer and request that we correct the information via the above means of contact.
9.4 You have the right to request that we do not disclose your personal information (for example, for marketing purposes). You can exercise your rights by unchecking the relevant check boxes on our website and/or mobile applications when you provide us with your personal information, or by writing to us at the above address.
9.4 You may choose to opt out of receiving any further correspondence from us by writing to us via the above means of contact.
9.1 You have the right to request access to the personal information we hold about you by contacting us or our Privacy Officer by emailing us via the details on our Contact Page.
9.2 If we cannot provide you with access, we will write to you and provide you with the reasons why we are unable to provide you with access.
9.3 If any personal information that we hold about you is inaccurate, incomplete or not up to date, you may write to us or our Privacy Officer and request that we correct the information via the above means of contact.
9.4 You have the right to request that we do not disclose your personal information (for example, for marketing purposes). You can exercise your rights by unchecking the relevant check boxes on our website and/or mobile applications when you provide us with your personal information, or by writing to us at the above address.
9.4 You may choose to opt out of receiving any further correspondence from us by writing to us via the above means of contact.
10. COMPLAINTS
10.1 If you are concerned about a possible interference with your privacy or about the potential misuse of your personal information, please contact us at the above email address.
10.2 We take all complaints very seriously. It is our policy to handle complaints in a timely, effective, fair and consistent manner. If you are not satisfied with our response, you have the right to refer your complaint to the Office of the Australian Information Commissioner.
10.1 If you are concerned about a possible interference with your privacy or about the potential misuse of your personal information, please contact us at the above email address.
10.2 We take all complaints very seriously. It is our policy to handle complaints in a timely, effective, fair and consistent manner. If you are not satisfied with our response, you have the right to refer your complaint to the Office of the Australian Information Commissioner.
11. PRIVACY POLICY UPDATES
11.1 This Privacy Policy was last updated in October 2023.
11.2 We reserve the right to make changes to this Privacy Policy at any time. We encourage you to regularly review this Privacy Policy to make sure you are aware of any changes and how your information may be used.
11.1 This Privacy Policy was last updated in October 2023.
11.2 We reserve the right to make changes to this Privacy Policy at any time. We encourage you to regularly review this Privacy Policy to make sure you are aware of any changes and how your information may be used.
At Liv Australia, we specialise in crafting entirely unique and hyper-personalised itineraries for solo adventurers, cognisant couples and intimate groups of friends or family.
Liv Australia Travel acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We particularly acknowledge the Yugambeh people and family groups within and recognise their connection to the land, waters and resources as the original inhabitants of the area now known as the Gold Coast where Liv Australia Travel is based. We pay our respects to their Elders past, present and emerging.
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